Cancelling a subscription
You can cancel at any time on your own, without contacting support.
Steps
- Open the cabinet and sign in.
- Go to Cancel subscription.
- Press Turn off auto-renewal.
What happens next
- Automatic renewal stops immediately — there will be no further charge.
- Your access and remaining minutes stay until the end of the period you have already paid for.
- The current period is not refunded: you simply use what you have paid for.
- You can subscribe again at any time on the Plans page.
If a payment fails
Access stays for another five days after a failed charge. Replacing the card on an existing subscription is not possible yet, so to keep using Sayply, cancel the subscription and immediately subscribe again — this time with another card. If that does not work, write to support@sayply.com.
Full terms are on the payments and refunds page.