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Short answers to the questions we get most often. If yours is missing, write to us and the article will appear here.

Installing Sayply

Installing from Microsoft Store, signing in, and what happens to sound during a session.

Two audio streams, two languages. Why the choice is manual and what to do when you and your client speak different languages.

What to do before the call, the cue window, ending the session, and how minutes are counted.

Name, company and contact details of the person you are talking to: prompts get sharper and your CRM recognizes the contact.

The summary, agreements, tasks with due dates, the webhook export to your CRM and the PDF call report.

After every call Sayply POSTs a signed JSON to your URL: contact, summary, tasks. Anything that speaks HTTP can receive it.

Every call stays available after you close the summary: transcript, tasks, another PDF or CRM export, and irreversible deletion.

Three steps in the cabinet, what happens to your access and minutes, and what to do if a payment fails.

When a refund is possible, how to ask for one, how long the review takes and what is not refunded.

Write to us from your account address — we reply within one business day.