Payments, renewals and refunds

Accepted cards

We accept Visa and Mastercard issued by any bank except banks of the russian federation and the republic of belarus. Payment is processed by a PCI DSS compliant payment provider; we never see or store your card number.

When you are charged

The first charge happens when you subscribe. After that the amount is charged automatically on the same date every month or every year, depending on the period you chose, for as long as the subscription is active. The date of the next charge is shown in your account.

If a charge fails (insufficient funds, expired card), you keep access for another five days. The card of an existing subscription cannot be replaced yet, so to keep using the service cancel the subscription in your account and subscribe again right away — this time with a different card. If you do not do that within the five days, the subscription is closed. If anything goes wrong, write to support@sayply.com and we will sort it out.

Cancelling the subscription

Cancel any time in your account, without contacting support. Automatic renewal stops immediately; access and the remaining minutes stay until the end of the period you already paid for. You can subscribe again whenever you want.

Refunds

You can request a refund if the service was not delivered or was delivered improperly — for example if it was unavailable through our fault. Email support@sayply.com from the address of your account, stating the payment date and what went wrong.

We review requests within five business days and reply by email. If approved, the money is returned to the same card the payment came from; crediting time depends on the issuing bank and usually takes up to ten banking days.

Minutes already consumed are not refundable. The free minutes on a new account are there so you can test the service before paying.

Documents

An invoice or an act for your accounting is sent on request via support@sayply.com.