Requesting a refund
A refund is possible when the service was not provided, or was provided improperly — for example, when it was unavailable through our fault.
How to ask
Send an email to support@sayply.com from the address of your account and include:
- the date of the payment;
- what exactly went wrong.
We ask for the account address so that nobody else can have your money refunded on your behalf.
How long it takes
We review the request within five business days and reply with the decision by email. If the decision is positive, the money is returned to the same card the payment came from; how long it takes to appear depends on the issuing bank and is usually up to ten banking days.
What is not refunded
Minutes of recognition you have already used. That is exactly what the free minutes on a new account are for — to try the service before the first payment.
Documents
An invoice or an act for your accounting is sent on request through support@sayply.com.
Full terms are on the payments and refunds page.